Shipping policy
Shipping Policy
Last updated: July 15, 2026
Thank you for shopping with Koda. We want to make sure your order reaches you as quickly and smoothly as possible. Please read our shipping policy carefully before placing your order.
Where We Ship
We currently ship to addresses within the United States only. We do not currently ship to PO boxes, APO/FPO addresses, or US territories. International shipping is coming soon.
Processing Time
All orders are processed within 1-2 business days of being placed. Orders placed on weekends or public holidays will begin processing the next business day. You will receive an order confirmation email immediately after placing your order, and a separate shipping confirmation email with your tracking number once your order has been dispatched.
Shipping Times
Once your order has been processed and dispatched, estimated delivery times to US addresses are 7-9 business days. Please note that these are estimates only and are not guaranteed. Actual delivery times may vary due to carrier delays, weather conditions, or other factors outside of our control.
Shipping Costs
Standard shipping: $5.99
Free shipping on all orders over $25
Tracking Your Order
Once your order has shipped you will receive a confirmation email containing your tracking number. You can use this number to track your order directly on the carrier's website. Please allow 24-48 hours after receiving your tracking number for it to become active in the carrier's system.
If you have not received a tracking number within 3 business days of placing your order please contact us at support.kodawag@gmail.com and we will look into it immediately.
Lost or Missing Orders
If your tracking information shows your order as delivered but you have not received it, please check around your delivery address and with neighbors first. If you still cannot locate your package contact us at support.kodawag@gmail.com within 7 days of the expected delivery date and we will investigate and resolve the issue for you.
If your order is confirmed lost in transit we will either send a replacement or issue a full refund — your choice.
Damaged Orders
If your order arrives damaged please contact us at support.kodawag@gmail.com within 48 hours of delivery with a photo of the damage. We will arrange a replacement or full refund promptly. You will never be asked to return a damaged item.
Order Changes and Cancellations
If you need to change or cancel your order please contact us at support.kodawag@gmail.com as soon as possible. We will do our best to accommodate your request however once an order has been dispatched we are unable to make changes or cancellations. In that case our refund policy will apply.
Contact Us
If you have any questions about your shipment or our shipping policy please don't hesitate to reach out at support.kodawag@gmail.com. We're happy to help.