Refund policy

Refund Policy

At Koda we stand behind every product we sell. If you or your pet aren't completely happy, neither are we.

30-Day Money-Back Guarantee

You have 30 days from the date of delivery to request a refund. No complicated return process. No shipping products back. Just contact us and we'll make it right.

To request a refund, email us at support.kodawag@gmail.com with your order number and a brief description of the issue. We'll respond and process your refund promptly.

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, contact us immediately at support.kodawag@gmail.com with a photo of the issue. We'll send you a replacement or issue a full refund — your choice. You will never be asked to return a damaged item.

Refund Processing

Once your refund is approved you'll receive a confirmation email. Refunds are returned to your original payment method and typically appear within 5-10 business days depending on your bank or card provider.

Lost or Missing Orders

If your order hasn't arrived within 15 business days of your shipping confirmation email, contact us at support.kodawag@gmail.com and we'll investigate immediately. If your order is confirmed lost we'll issue a full refund or send a replacement.

European Union

If your order is being shipped to the European Union you have the right to cancel or return your order within 14 days for any reason. Contact us at support.kodawag@gmail.com to initiate this process.

Questions?

We're always happy to help. Reach us at support.kodawag@gmail.com and we'll get back to you as soon as possible.